AMEX Customer Service Sucks

American Express provides credit card processing and travel-related services to many countries around the world. Offering a an assortment of prepaid credit cards, business cards and general credit cards to a variety of customers, American Express has credit solutions for almost any situation. Consumers can get prepaid credit cards such as gift cards while corporations can apply for AMEX business cards, making it possible for them keep track of employee spending and more.

Though AMEX has a range of services and products, there is no shortage of customer complaints. From credit card processing dilemmas to problems with prepaid credit cards, bad customer service to business card application mistakes, AMEX customers have no problem voicing their frustration.

The following testimonial was posted by aenotnice on 2/18/2008 at my3cents.com

"If you ever try to use any of the benefits of American Express Platinum Card you will learn that the rules for each of these benefits changes more quicker than you could possibly use them. Each and every time I call there the information is different and they always say that a follow up letter is headed your way.

The letter never comes and when you call back the next day what your told by customer service is much different than it was the day before. For the amount of fees this company charges you their service is terrible and on top of it all usually handled very rudely. I have been with them for 15 years and I am finally done.

Do not try complaining to them directly as they will give you some PO box in Florida that your letter will be forever lost and never heard from again."